Fire Service Manager (Suppression Department)

Thompson Safety; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Thompson Safety is seeking a Fire Service Manager to lead the fire suppression department's operations, sales, and administration. You will provide strategic guidance, supervise and train a diverse workforce including fire technicians, and drive growth through effective partnerships.

The role requires a strong background in B2B services, leadership capabilities, and knowledge of fire protection standards. This on-site position offers opportunities to shape departmental performance and customer

Qualifications

• Bachelor’s Degree in business administration or related field (preferred).
• Professional certification in Fire Protection, extinguishers required; certifications in alarms, sprinklers, and special hazards preferred.
• 3+ years of experience in the B2B services industry.
• 1+ years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of the fire protection industry.
• Ability to set and meet aggressive commitments to achieve business objectives.
• Ability to focus and prioritize in a fast-paced business environment.
• Ability to manage and lead staff to excellent performance.
• Ability to build strategic partnerships and growth within a market.
• Maintain a valid driver’s license, auto insurance, and ability to pass a drug and background check.

Responsibilities

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.
• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project long-term and short-term goals.
• Ensure maximum engagement and performance of service personnel in line with laws and company values.
• Ensure adherence to budget parameters, financial reports, and regulatory requirements.
• Develop and maintain strong relationships with management, customers, and service/sales staff for smooth operations.
• Build partnerships to grow the business within the industry marketplace.
• Oversee branch KPI results, coaching, managing, and leading staff.
• Perform other related duties as assigned.

Skills

Leadership

Sales strategy

Budgeting

Communication

Industry knowledge

Education

Bachelor’s degree in business administration or related field

Job description

Job Summary

The Fire Service Manager is responsible for the management and development of operations, sales, and administration within the fire suppression department. Other responsibilities include providing strategic guidance, supervision, training, and leadership to a diverse workforce, specifically the fire technician position.

Supervisor Responsibilities

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Essential Job Functions

• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project long-term and short-term goals.
• Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company’s values.
• Ensure that adherence to established service departments budget parameters, appropriate financial reports and regulatory requirements are met.
• Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
• Build and develop partnerships that will grow the business within the industry marketplace.
• Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.
• Performs other related duties as assigned.

Experience & Qualifications

• Bachelor’s Degree in b usiness a dministration or related field , preferred.
• Professional certification in Fire Protection, specifically extinguishers is required. Certification in alarm s , sprinklers, and special hazards , preferred.
• 3 or more years of experience in the B2B Services industry.
• 1 or more years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of the fire protection industry.
• Ability to set and meet aggressive commitments to achieve business objectives.
• Ability to focus and prioritize in a fast-paced business environment.
• Ability to manage and lead staff to excellent performance.
• Ability to build strategic partnerships and possess a strong and positive history of growth within a market.
• Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.