Fire Extinguisher Service Technician

Fire Fighter Sales & Service Company; Warrendale (Allegheny County); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with safe harbor match

Paid time off

Seven paid holidays annually

Company vehicle may be provided

Mobile phones for work-related use

Company-provided work attire

Job summary

Fire Fighter Sales & Service Company seeks a Fire Extinguisher Service Technician to service and sell extinguishers, emergency lighting, hoses, kitchen fire systems, and related Life Safety items. You will act as a liaison with customers and our service team, guided by the department manager.

Earn up to $20/hr depending on experience and qualifications. The role requires strong customer service, mechanical aptitude, and willingness to travel to customer facilities as needed.

Qualifications

• High school diploma or equivalent required.
• Valid driver license with an acceptable driving record over the past three years.
• Experience using hand tools in a mechanical or technical setting.
• Basic computer skills, including familiarity with common software applications.
• Ability to lift 75+ pounds safely and consistently.
• Capable of standing and walking for up to 8 hours during a work shift.
• Ability to safely work on ladders and at elevated heights as required.

Responsibilities

• The Fire Extinguisher Service Technician is responsible for the service and sales of fire extinguishers, emergency lighting, fire hoses, kitchen fire systems, and related Life Safety items.
• Serve as a liaison between customers and the company, providing exceptional customer service.
• Interface with customers, customer service department, and shop technicians under department manager direction.
• Operate, test, recharge, and inspect firefighting equipment to ensure functionality and compliance.
• Identify, address, and resolve customer concerns in a professional and timely manner.
• Deliver fire extinguisher training and safety education to customers.
• Must consistently meet service time standard goals as set by the company.

Skills

Customer service

Sales experience

Mechanical aptitude

Communication skills

Driving safely

Hand tools experience

Basic computer skills

Education

High school diploma or equivalent

Tools

Hand tools

Basic computer skills

Job description

• Job Summary:** The Fire Extinguisher Service Technician is responsible for the service and sales of fire extinguishers, emergency lighting, fire hoses, kitchen fire systems, and any related Life Safety items deemed applicable. The technician acts as a liaison between the customers and the company by providing exceptional customer service. This position interfaces with customers, our customer service department, and shop technicians with the department manager's direction.

• Job Summary:** The Fire Extinguisher Service Technician is responsible for the service and sales of fire extinguishers, emergency lighting, fire hoses, kitchen fire systems, and any related Life Safety items deemed applicable. The technician acts as a liaison between the customers and the company by providing exceptional customer service. This position interfaces with customers, our customer service department, and shop technicians with the department manager's direction.

Earn up to $20/hr. depending on experience and qualifications.

• Essential Duties and Responsibilities:** *The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.*
• High school diploma or equivalent required
• Valid drivers license with an acceptable driving record over the past three (3) years
• Complete assigned work according to schedule at various customer facilities
• Operate, test, recharge, and inspect firefighting equipment to ensure functionality and compliance
• Maintain all testing and recharging tools and equipment in proper working conditions
• Accurately prepare and review invoices with customers; provide clear recommendations and service details
• Identify, address, and resolve customer concerns in a professional and timely manner
• Conduct semi annual inspections of kitchen suppression system
• Inspect and perform repairs on exit and emergency lighting systems as needed
• Deliver fire extinguisher training and safety education to customers
• Participate in departmental, planning, and company-wide meetings as required
• Maintain a valid driver's license and a clean driving record in accordance with company compliance

Qualifications

• High school diploma or equivalent required
• Valid drivers license with an acceptable driving record over the past three (3) years
• Experience using hand tools in a mechanical or technical setting
• Basic computer skills, including familiarity with common software applications
• Ability to lift 75+ pounds safely and consistently
• Capable of standing and walking for up to 8 hours during a work shift
• Ability to safely work on ladders and at elevated heights as required

Preferred Skills

• Strong mechanical aptitude with the ability to troubleshoot and repair equipment
• Proven problem solving skills with a proactive and solution focused mindset
• Experience in sales and customer service, with the ability to build rapport and communicate effectively
• Highly organized and detail-oriented, with strong time management skills
• Demonstrated ability to work effectively as a team player in a collaborative environment

Goals

• Must consistently meet service time standard goals as set by the company
• Must obtain and maintain NAFED/ICC certification within the designated time frame (if not already certified)

Work Environment

• Work is performed offsite at customer facilities, which may include both clean and unclean conditions, and exposure to hot or cold environments
• Company vehicles will be used to travel to and from job sites
• Job duties may required extensive walking and climbing ladders throughout the workday
• Outdoor work is often required and may involve varying weather conditions
• Steel-toed boots and other appropriate personal protective equipment (PPE) are required while on the job

Scheduling Requirements

• Outdoor work is often required and may involve varying weather conditions
• Steel-toed boo s and other appropriate personal protective equipment (PPE) are required while on the job
• Must be available to work a minimum of 40 hours per week; overtime may be required based on workload and customer needs
• Primary availability should be within the window of 7:00am to 5:00pm, Monday through Friday
• Must proactively communicate availability for early mornings, evenings or overnight work to the manager during weekly or bi-weekly scheduling periods

Compensation & Benefits

• Medical, dental, and vision insurance plans.
• Company-paid life insurance and long-term disability coverage.
• Optional supplemental benefits.
• Paid time off (PTO) starting in your first year of employment.
• Seven (7) paid holidays annually.
• 401(k) plan with safe harbor match, including both traditional and Roth options.
• Business casual office environment.
• Employee referral program with bonus opportunities.
• Potential for a company vehicle to be provided for job-related travel
• Company-issued mobile phones for work-related communication
• Company-provided work attire featuring our logo.