Route Sales & Service Technician Level I

Certasitepro; Kent (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Technician Equity Bonus Program

Comprehensive medical plan options

401K plan with company match

Generous paid time off and holidays

Referral bonuses starting at $1,000

Job summary

A leading fire safety company in Kent, Ohio, is seeking a Route Sales & Service Level I Technician. Ideal candidates should have a passion for customer service and experience in life-safety inspections. Responsibilities include inspecting and repairing fire extinguishers and emergency lighting systems. The role requires a valid U.S. driver's license and basic computer skills. Offers various perks and opportunities for training and growth in a supportive work environment.

Qualifications

• Experience working on fire extinguishers, emergency lights, and safety products.
• Ability to calculate basic math including fractions, decimals, and percentages.
• Knowledge of Windows, Word, and industry-specific software.

Responsibilities

• Inspect, test, service, and repair fire safety products.
• Troubleshoot and perform repairs on life-safety systems.
• Maintain a clean and stocked service vehicle.

Skills

Customer service orientation

Basic math skills

Basic computer skills

Route management experience

Education

Valid U.S. driver's license

90 days experience in fire protection

Job description

We are looking for a route sales & service level I technician who has a passion for the customer and life safety. The perfect candidate loves people, is sales oriented and can successfully perform inspection, installation, testing, service, and repair required on fire extinguishers, exit/emergency lights, and kitchen hood suppression systems. This includes confirming compliance with applicable life‑safety and fire‑safety requirements as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast paced and demanding role with high visibility within the company.

COMPANY PERKS

• Eligible to participate in the Technician Equity Bonus Program.
• Compensation is based on experience and certifications
• Level up training program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Opportunities for overtime with incentives
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission‑driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and general life safety products
• Learn pre‑engineered suppression systems, such as six-year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by Standards and codes, manufacturers requirements, federal, state and local ordinances, and procedures, customer requirements, and expectations and requirements of company
• Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and kitchen hood suppression systems
• Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually
• Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
• Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job
• Maintain equipment and tools necessary to safely perform job
• Evaluate customer site for additional equipment and services that customer may require
• Work in compliance with the Company's safety program
• Discuss deficiencies noted with customer, explaining the problem and its resolution
• There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others.
• Must be comfortable with heights, working on ladders or lifts, or in confined spaces

QUALIFICATIONS

• 90 days of experience training on or working a route in fire protection with a concentration in extinguishers, e‑lights, and general life safety products
• Must possess the ability to calculate basic math including fractions, decimals and percentages
• Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software
• Must currently have a valid U.S. driver's license

IDEAL QUALITIES

• 90 days – 1 year of experience training on or working a route in fire protection with a concentration in extinguishers, e‑lights, and general life safety products
• Training and experience working on kitchen hood and pre‑engineered suppression systems

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.