Fire Dispatcher: Real-time Incident Coordination & Growth

911 Emergency Communications; Des Moines (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Clive, IA seeks Fire Dispatcher opportunities. Dispatchers coordinate responses to fires, rescues, hazardous conditions, and other emergencies, maintaining continuous radio contact and documenting incident details.

This role requires organized information handling and clear communication with responding crews. Responsibilities include receiving reports, alerting resources, and maintaining situational awareness.

Qualifications

• High school diploma or equivalent required; training provided for entry-level applicants.
• Comfort with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Emergency dispatch

Radio communication

Data entry

Multitasking

Education

High school diploma

Tools

Map software

Computer systems

Radio consoles

Job description

911 Emergency Communications in Clive, IA seeks Fire Dispatcher opportunities. Dispatchers coordinate responses to fires, rescues, hazardous conditions, and other emergencies, maintaining continuous radio contact and documenting incident details.

This role requires organized information handling and clear communication with responding crews. Responsibilities include receiving reports, alerting resources, and maintaining situational awareness.