Fire Dispatcher: Critical Incident Response & Communications

911 Emergency Communications; Sussex (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance

Retirement plans

Paid time off

Employee assistance program

Professional development

Overtime pay

Shift premiums

Job summary

911 Emergency Communications in Sussex, WI is seeking skilled Fire Dispatchers to coordinate fire and rescue responses. You will receive incident information, validate locations, and alert appropriate crews while maintaining clear radio communication and accurate data entry.

Responsibilities include monitoring channels, relaying critical updates, and coordinating mutual-aid resources. A high school diploma or GED is typically required, with training or coursework for fire dispatch as needed.

Qualifications

• High school diploma or GED is commonly required; some employers offer entry-level instruction.
• Fire dispatch training or incident-management coursework may be required for certain assignments.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through standard procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Clear radio communication

Data entry

Attention to detail

Education

High school diploma or GED

Tools

Computer systems

Maps

Radio equipment

Job description

911 Emergency Communications in Sussex, WI is seeking skilled Fire Dispatchers to coordinate fire and rescue responses. You will receive incident information, validate locations, and alert appropriate crews while maintaining clear radio communication and accurate data entry.

Responsibilities include monitoring channels, relaying critical updates, and coordinating mutual-aid resources. A high school diploma or GED is typically required, with training or coursework for fire dispatch as needed.