Fire Dispatcher: Critical Incident Coordination

911 Emergency Communications; Madison (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Overtime pay

Job summary

911 Emergency Communications is seeking Fire Dispatchers in Madison, NC to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, verify locations, alert stations, and monitor ongoing operations from a dedicated communications center.

Ideal candidates have a high school diploma or GED, basic computer and radio skills, and a willingness to work varied shifts, including overnights and weekends.

Qualifications

• High school diploma or GED required.
• Dispatch training or experience in fire communications preferred.
• Ability to work with computer systems, maps, and radio communications.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Organization

Education

High school diploma or GED

Tools

Computer systems

Maps

Radio consoles

Job description

911 Emergency Communications is seeking Fire Dispatchers in Madison, NC to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, verify locations, alert stations, and monitor ongoing operations from a dedicated communications center.

Ideal candidates have a high school diploma or GED, basic computer and radio skills, and a willingness to work varied shifts, including overnights and weekends.