Fire Dispatcher: Critical Incident Communications Pro

911 Emergency Communications; Middle Falls (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

911 Emergency Communications in Middle Falls, NY seeks a detail‑oriented Fire Dispatcher. You will receive incident information, document reports, verify locations, alert stations, and coordinate units during emergencies.

The role requires calm radio communication, disciplined data entry, and the ability to follow incident plans. Work may involve overnight or weekend shifts and readiness for major incidents.

Qualifications

• High school diploma or GED commonly required.
• Fire dispatch certification or EMS dispatch training may be required for some assignments.
• Proficiency with computer systems, data entry, maps, and radio communication is expected.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Radio communication

Data entry

Maps

Computer systems

Education

High school diploma or GED

Job description

911 Emergency Communications in Middle Falls, NY seeks a detail‑oriented Fire Dispatcher. You will receive incident information, document reports, verify locations, alert stations, and coordinate units during emergencies.

The role requires calm radio communication, disciplined data entry, and the ability to follow incident plans. Work may involve overnight or weekend shifts and readiness for major incidents.