Fire Dispatcher — Critical Emergency Communications Specialist

911 Emergency Communications; Buffalo (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

911 Emergency Communications in Buffalo seeks Fire Dispatcher personnel to coordinate responses to fires, rescues, and hazardous incidents. You will receive incident details, alert resources, and maintain communication with responding crews during shifts that may include overnights and weekends.

A high school diploma is commonly required, with some roles needing fire dispatch certification or EMS dispatch training.

Qualifications

• A high school diploma or GED is commonly required.
• Fire dispatch certification or EMS dispatch training may be required for some assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Attention to detail

Disaster response coordination

Education

High school diploma

Tools

Dispatch software

Maps training

Job description

911 Emergency Communications in Buffalo seeks Fire Dispatcher personnel to coordinate responses to fires, rescues, and hazardous incidents. You will receive incident details, alert resources, and maintain communication with responding crews during shifts that may include overnights and weekends.

A high school diploma is commonly required, with some roles needing fire dispatch certification or EMS dispatch training.