Fire Dispatcher: 24/7 Ops, Training & Growth

Emergency Telecommunicator Services; Mattoon (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

Emergency Telecommunicator Services in Mattoon, Wisconsin, is seeking skilled fire dispatchers to coordinate emergency responses, document incidents, and communicate with responding crews from a centralized communications center.

The role emphasizes accurate data entry, map reading, radio discipline, and adherence to established protocols, with potential for shift work including overnights and weekends.

Qualifications

• High school diploma or GED required; some roles may include entry-level training.
• Experience with fire communications or dispatch training is a plus.
• Comfort with computer systems, data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards
• Verify incident locations and access information
• Alert stations and dispatch apparatus using approved assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Data entry

Radio communication

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

Dispatch software

Radio consoles

Job description

Emergency Telecommunicator Services in Mattoon, Wisconsin, is seeking skilled fire dispatchers to coordinate emergency responses, document incidents, and communicate with responding crews from a centralized communications center.

The role emphasizes accurate data entry, map reading, radio discipline, and adherence to established protocols, with potential for shift work including overnights and weekends.