Fire Communications Supervisor

County of Riverside; California; In loco; USD 100.000 - 130.000; Tempo pieno

Descrizione del lavoro

County of Riverside is seeking a Fire Communications Supervisor for the Emergency Command Center in Perris. The role oversees dispatch operations, manages staff on an assigned shift, and assists in ECC administration.

Supervisory duties include performance evaluations, training program development, and policy guidance within the Communications Division. The position requires a background in radio communications, leadership abilities, and a California driver’s license, with duties spanning both

Competenze

• Three years of radio dispatch experience in a 24-hour public safety dispatch office.
• Completion of 30 semester or 45 quarter college units; specialization in business/public administration preferred.
• Possession of a valid California Driver's License.

Mansioni

• Schedule, assign and supervise a shift of Fire Communications Dispatchers.
• Develop and train dispatch staff; participate in interviewing and hiring.
• Review procedures, update manuals, and ensure ECC operations meet standards.
• Review workload reports to assess training and staffing needs; enforce policies.

Conoscenze

Radio dispatch

Leadership

Management oversight

Formazione

30 semester units

Strumenti

MDT/MDC

Descrizione del lavoro

About The Position

The County of Riverside’s Fire Department has an opportunity for a Fire Communications Supervisor who will be assigned to the Fire Department's Emergency Command Center in Perris. The Fire Communications Supervisor will supervise Fire Communications Dispatchers engaged in operating computer-assisted communications equipment at the Fire Department's Emergency Command Center (ECC) on an assigned shift, assist in the management of the ECC, and perform other related duties as required. The Fire Communications Supervisor is the supervisory level classification in the Fire Communications series performing the full range of supervisory duties and reports to the Fire Communications Manager. This class is characterized by the responsibility to oversee and supervise subordinate staff on an assigned shift engaged in dispatching emergency and routine calls on a countywide basis. The Fire Communications Supervisor is also responsible for assisting in the administration of the ECC. The Fire Communications Supervisor is distinguished from the Senior Fire Communications Dispatcher in that the latter serves in a lead position without full supervisory authority.

Meet the Team!

The Riverside County Fire Department is one of California’s largest integrated, cooperative, regional fire protection organizations. The Department, a unique partnership between State of California Department of Forestry and Fire Protection (CAL FIRE) and the County of Riverside, serves 19 partner agencies and 1 community service district. The Department has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.

Examples Of Essential Duties

• Schedule, assign and supervise the work of all subordinates on an assigned shift; resolve and report on disciplinary problems with staff; refer more sensitive or serious disciplinary problems and recommend disciplinary action to management.
• Work with other supervisory and management staff in developing initial and ongoing Fire Communications Dispatcher training programs; participate in the interviewing and selecting of personnel.
• Study and evaluate existing procedures and internal policies and recommend new or revised procedures and policies pertaining to efficient and effective ECC operation; prepare and update manuals of procedures pertaining to operations and implementation of policies and instruct staff members in their use.
• Request and review computer-generated statistical workload reports for purposes of assessing training needs, determining staffing requirements, and adherence to established procedures and regulations.
• Review the performance of subordinate personnel for adherence to policies, procedures and established work performance standards; compose written annual and special employee performance evaluations for management approval.
• Supervise subordinates in the use of communications frequencies by station and mobile units to ensure compliance with the law and department policy; document and report infractions.
• Monitor communications equipment for maintenance and/or repair problems to ensure proper operation of equipment and report problems with equipment to management; resolve problems encountered by subordinates in operating computer terminals or communications equipment; assist management with budget preparation by projecting costs and writing justifications on an assigned basis.
• Participate in the training of various Fire Department personnel at the Ben Clark Training Center.
• Incorporate direct participation in the policy making for the Communications Division within the Fire Department by virtue of emphasis on firefighter and public safety; may formulate functional guidelines within communications as it directly relates to field operations.
• Review and sign subordinate employees' timesheets and review payroll for accuracy and completeness; act on employee time off requests including vacation, sick leave and shift trades, staffing decisions, including the authorization of overtime, call-out of employee, shift scheduling and changes, and previously scheduled work.
• Create daily incident summary report for review by management and administrative staff.
• Participate in various Department committees and special operations meetings.

Minimum Qualifications

Education: Completion of 30 semester or 45 quarter college level units from an accredited college or university, preferably with a specialization in business or public administration or a related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: Three years in the operation of radio dispatch equipment in a 24-hour public safety dispatch office, which must have included one year as a Senior Fire Communications Dispatcher for the County of Riverside or its equivalent.

License: Possession of a valid California Driver's License is required for traveling to various off-site locations for trainings and other operational needs.

Knowledge of: The principles and practices of radio communications, including county, state and federal laws governing radio transmission; dispatch operations; the codes, techniques and procedures used in dispatching and operating communications equipment; the functions, operations, rules, and regulations of the Fire Department.

Ability to: Assign and supervise the work of subordinate staff; plan, develop and organize an employee training program; exercise sound judgment in emergency situations; develop and evaluate communications and recordkeeping procedures; troubleshoot components of data or voice communication as it relates to Mobile Digital Terminal/Mobile Digital Computing (MDT/MDC) within a multi-user environment and a sophisticated windows NT based telephony based system; understand and interpret statistical reports; present information clearly and concisely in written and verbal form; perform basic mathematical calculations; maintain effective working relationships with others; analyze and evaluate information and draw logical conclusions; promote teamwork in a positive work environment.

Other Requirements

Assessment: Minimally qualified candidates hired on or after November 1, 2019, will be required to pass a psychological assessment to be considered for this classification.

Certification Requirements After Hire: Successful completion of the County of Riverside Supervisory Academy Certificate Program or its equivalent is required within two years of appointment.

SUPPLEMENTAL INFORMATION

Please Contact Alexander Jones at 951-955-4656 or [e-mail] . Please allow 1-2 business days for a response to general inquiries.

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Work Location and Telework

In-person attendance is the standard work expectation for County of Riverside assignments. Certain assignments may be eligible for a hybrid telework schedule; however, telework arrangements are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Employees who telework are expected to be able to report to their assigned worksite on short notice or as operational needs require. Unless otherwise specified for a particular position, employees are expected to reside in California following appointment. Limited exceptions may apply. Applicants should contact the assigned recruiter for additional information regarding work location expectations, telework eligibility, and residency requirements.

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving At Will, are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.