Fire Command Center & Maintenance Dispatcher

Wynn Resorts, Limited; Everett (MA); On-site; USD 44,000 - 47,000; Full time

Job summary

Encore Boston Harbor is seeking a Fire Command Center & Maintenance Operator to monitor, test, and relay information for facilities team leaders under standard and emergency conditions. The FCC is staffed 24/7 and serves as the primary contact for public safety issues, ensuring guest and employee safety and continuous resort operations.

The role involves testing fire protection systems, managing building automation and maintenance systems, coordinating with local fire authorities, and

Qualifications

• High school or equivalent degree required.
• Minimum of 3 years of emergency service, dispatch, convention, customer service or related experience preferred.
• Fluency in English required; second language a plus.

Responsibilities

• Test fire suppression and protection systems.
• Monitor stair pressurization system.
• Manage Elevator/Escalators Maintenance System for maintenance, requests and inspections.
• Manage Building Automated System, monitor high priority equipment, alarms and requests.
• Monitor the Electrical Distribution System.
• Document service requests, update status of work-in-progress and completed items; dispatch work orders.
• Coordinate with local fire department for hot-work and incidents.
• Maintain memoranda, records, and monthly activity reports and other FCC records.
• Promote guest relations and safety, handle multiple priorities and meet deadlines.
• Respond to emergency turn-ons, repairs, and hazardous conditions; communicate with departments.

Skills

Emergency service

Dispatch

Customer service

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Encore Boston Harbor is seeking a Fire Command Center & Maintenance Operator to monitor, test, and relay information for facilities team leaders under standard and emergency conditions. The FCC is staffed 24/7 and serves as the primary contact for public safety issues, ensuring guest and employee safety and continuous resort operations.

The role involves testing fire protection systems, managing building automation and maintenance systems, coordinating with local fire authorities, and