Fire Alarm Service Technician — Union Helper

LearningCampus; Woodside (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Per Collective Bargaining Agreement

Job summary

Pavion is seeking a Union Helper to join our fire business unit in New York City. The role involves servicing, testing, and inspecting fire alarm systems, ensuring equipment functionality, and diagnosing issues to guide repairs.

You will provide technical support to customers and coordinate with management to complete work orders efficiently. The position requires a High School Diploma or GED, FDNY S78/S98, NYC SST Card, and a strong customer-service mindset.

Qualifications

• High School Diploma or GED required.
• FDNY S78 Certificate of Fitness required.
• FDNY S98 Certificate of Fitness required.
• NYC SST Card required.

Responsibilities

• Service, program, test, and inspect fire alarm systems
• Ensure equipment is functional and operational
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
• Replace system components as assigned; panels, audible/visual alarms, etc.
• Provide technical support to Customers including remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers
• Interact professionally with customers
• Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently
• Inform dispatcher and or manager the status of service to take appropriate action
• Perform fire alarm inspections
• Maintains assigned vehicle, tools, and equipment

Skills

Technical support

Customer interaction

Troubleshooting

Fire alarm

Education

High School Diploma or GED

Job description

Pavion is seeking a Union Helper to join our fire business unit in New York City. The role involves servicing, testing, and inspecting fire alarm systems, ensuring equipment functionality, and diagnosing issues to guide repairs.

You will provide technical support to customers and coordinate with management to complete work orders efficiently. The position requires a High School Diploma or GED, FDNY S78/S98, NYC SST Card, and a strong customer-service mindset.