Fire Alarm Service Technician

Johnson Controls; Town of Islip (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Fire Alarm Service Technician where you'll provide crucial service and repairs on fire alarm systems. The role involves troubleshooting, diagnosing equipment issues, and ensuring customer satisfaction through effective communication. Candidates must possess a NICET I Certification and relevant experience in low voltage electrical systems. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement.

Benefits

Paid Training

Tuition Reimbursement

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Qualifications

• Three years of experience in low voltage electrical systems.
• Ability to read and interpret blueprints and manuals.
• Capable of lifting 50-70 lbs and working in challenging positions.

Responsibilities

• Diagnose and repair electronic fire alarm systems.
• Ensure high level of customer communication and satisfaction.
• Participate in scheduled on-call rotations.

Skills

Customer Service

Troubleshooting

Communication

Technical Knowledge

Safety Compliance

Education

NICET I Certification for Fire Alarm Systems

High School Diploma or Equivalent

Tools

Multi-meter

Digital Analyzer

Job description

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Join to apply for the Fire Alarm Service Technician role at Johnson Controls

This range is provided by Johnson Controls. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

Be part of the future!

We are committed to making a difference.

What You Will Do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

How You Will Do It

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Adhere to safety regulations put forth by JCI
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned
  
  

Required

What we look for:

• NICET I Certification for Fire Alarm Systems is required
• Three years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
  
  

Preferred

• NICET Level II certification
  
  

What We Offer

• Competitive Starting Pay
• Paid Training
• Tuition reimbursement
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!
  

#FireAlarmTech

#FireAlarmFieldTech

#NICETCertifiedTech

HIRING HOURLY RANGE: $20.48-28.85/hr. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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