Fire Alarm Service Technician

TEKsystems; Parkville (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Service Technician with extensive fire and security experience to join their growing team in Maryland. In this fully onsite role, you will be responsible for troubleshooting and servicing various alarm systems and fire equipment. The ideal candidate will possess strong problem-solving skills and a customer-focused approach. This position offers a competitive hourly rate and a comprehensive benefits package, making it an exciting opportunity for those looking to advance their careers in a dynamic environment.

Benefits

Medical, dental & vision

401(k) with pre-tax and Roth options

Life Insurance and AD&D

Disability coverage

HSA

Transportation benefits

Employee Assistance Program

PTO, Vacation, Sick Leave

Qualifications

• 5+ years of experience in commercial fire and security service.
• Strong communication and problem-solving skills are essential.
• Experience with various alarm panels and security systems.

Responsibilities

• Handle service calls and troubleshoot fire and security systems.
• Transport equipment to customer sites using a company vehicle.
• Provide excellent customer service and technical support.

Skills

Commercial fire and security service

Communication skills

Problem-solving ability

Customer service skills

Basic hardware replacement knowledge

Tools

Silent Knight systems

Potter systems

Alarm.com

DMP

DSC

Bosch

Honeywell

Vista

Job description

Description

Our client is seeking a Commercial Service Technician with strong fire experience to join their team as they expand their presence in MD.

The Technician will receive their service call schedule a week in advance, typically handling around 4 tickets per day. Call durations vary, from an hour to several days. Equipment will be shipped to the Technician's home for transport to customer sites, and a company vehicle will be provided.

The primary equipment focus includes Silent Knight and Potter systems. Additionally, the ideal candidate will have security experience, including troubleshooting and problem-solving on various alarm panels such as Alarm.com, DMP, DSC, Bosch, Honeywell, Vista, and others. Experience with motion sensors, door locks, glass breaks, smoke, and CO detectors is a plus.

Top Skills

1. At least 5 years of experience in commercial fire and security service, including Pole Stations, Horns, Strobes, Access Control, CCTV, low voltage wiring, locks, and sensors.
2. Strong communication skills with management, clients, and technical teams.
3. Problem-solving ability, customer service skills, and basic hardware replacement knowledge.

Pay and Benefits

The pay range is $25.00 - $35.00/hr. Benefits, subject to eligibility and change, may include:

• Medical, dental & vision
• Critical Illness, Accident, Hospital plans
• 401(k) with pre-tax and Roth options
• Life Insurance and AD&D
• Disability coverage
• HSA
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Workplace Type

This is a fully onsite role in Parkville, MD.

Application Deadline

May 9, 2025.

About TEKsystems

We are a leading provider of business and technology services, supporting over 6,000 customers globally. We focus on strategy, design, execution, and operations to deliver business value. We are committed to diversity and equal opportunity employment.