Fire Service Technician

ZipRecruiter; Linthicum (MD); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to creating impactful solutions in Fire & Life Safety systems. This role offers the opportunity to work collaboratively while providing essential service and repairs on electronic systems. You will be responsible for troubleshooting, installing, and maintaining various safety systems, ensuring customer satisfaction through effective communication and service excellence. With a commitment to professional growth, the company provides a supportive environment for you to thrive and advance in your career. If you are passionate about safety and customer service, this is the perfect opportunity for you.

Benefits

Competitive Starting Pay

Paid Training

Tuition Reimbursement

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Medical/Dental/Vision Insurance

401(k) Savings Plan with Company Match

Wellness Program

Qualifications

• 1+ years experience in low voltage electrical systems including Fire/Life Safety.
• Valid Fire Alarm License and NICET Level II certification preferred.

Responsibilities

• Diagnose and repair electronic fire alarm systems at customer sites.
• Read and interpret blueprints and operational manuals.
• Exhibit excellent customer service and maintain truck inventory.

Skills

Low Voltage Electrical Systems

Fire Alarm Systems

Customer Service Skills

Blueprint Interpretation

Physical Labor

Organizational Skills

Education

High School Diploma or equivalent

Tools

Multi-meter

Digital Analyzer

Job description

Job Description

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Tuition reimbursement
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

How you will do it

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

Obtain customer signature upon completed service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Perform other duties as assigned

What we look for

Required

• 1+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Valid Fire Alarm License
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices
• High School Diploma or equivalent
• Ability to follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Retain any licenses that are required by , State and Local codes
• Completion of SimplexGrinnell 4120 Network training within 12 months

• NICET Level II certification