Fire Alarm Service Manager — Lead & Develop Field Team

Socket.dev; Mobile (AL); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Weekly pay

Career advancement opportunities

Healthcare, dental, vision, life, PTO

401(k) company match

Disability insurance

Training opportunities

Internal promotions

Job summary

Impact Fire Services in Mobile, Alabama, seeks a highly motivated Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial settings. You will oversee a team of service technicians and a customer service representative, ensuring exceptional service delivery and operational efficiency.

The role offers leadership opportunities with clear pathways to higher-level roles, and we emphasize internal promotion and professional development within a growing

Qualifications

• 5+ years of experience in fire alarm service and management.
• NICET certification(s) in Fire Alarm and/or Special Hazards.
• Ability to meet state and local licensure requirements.
• Strong understanding of cost control, invoicing, and business operations.
• Proficient in Microsoft Office 365.

Responsibilities

• Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of ITM contracts.
• Lead and support the Service Coordination team to ensure efficient work order management and completion.
• Provide accurate labor forecasting and resource planning.
• Collaborate with leadership to set and achieve strategic and operational goals.
• Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
• Ensure recruitment and employment practices align with company policies and compliance standards.
• Foster strong customer relationships through proactive communication and responsive service.
• Promote and enforce health and safety standards, working closely with Safety support services.
• Mentor team members and cultivate a strong safety culture.
• Support sales efforts through contract review, estimating, and business development activities.
• Drive operational improvements and cost-effective practices.
• Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.

Skills

Leadership

Team management

Communication

Organizational skills

Administrative abilities

Microsoft Office 365

Business development

Customer relationship management

Education

NICET certification in Fire Alarm or Special Hazards

Tools

CRM software

Job description

Impact Fire Services in Mobile, Alabama, seeks a highly motivated Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial settings. You will oversee a team of service technicians and a customer service representative, ensuring exceptional service delivery and operational efficiency.

The role offers leadership opportunities with clear pathways to higher-level roles, and we emphasize internal promotion and professional development within a growing