Fire Alarm & Life Safety Service Supervisor

Siemens Mobility; Hartford (CT); On-site; USD 76,000 - 130,000; Full time

Job summary

Siemens Mobility Cromwell, CT is seeking a Fire Alarm & Life Safety Service Operations Supervisor to lead a team delivering service on fire alarm systems in hospitals, universities and large facilities. You’ll coordinate Specialists and Technicians to ensure on-time delivery and high customer satisfaction.

Requirements include a High School Diploma, 3+ years in commercial Fire Alarm, NICET II within 12 months, and a valid US driver’s license; a 2-year degree and 5+ years supervising are

Qualifications

• High School Diploma or state GED.
• 3+ years of experience as a specialist or technician in commercial Fire Alarm systems.
• NICET Level II Fire Alarm Certification within 12 months.
• Experience using Microsoft Office; excellent communication and organizational skills.
• Must be 21+ with a valid driver’s license and eligibility for Siemens fleet vehicle program.
• Legally authorized to work in the United States without company sponsorship.

Responsibilities

• Supervise, train, and mentor the service team; set goals, monitor performance, schedule formal training, and champion safety compliance.
• Determine labor loading and balance to ensure proper resource coverage; schedule tasks and assist with maintenance and paperwork.
• Identify chargeable opportunities including T&M, system upgrades, and service contract expansions; complete and submit service orders and reports.
• Participate in sales-to-service turnover and project-to-service handoffs; conduct final walkthroughs and scope reviews.
• Ensure contract requirements are met and maintain strong customer relationships and profitability through effective communication.

Skills

Excellent communication

Organizational skills

Valid driver’s license

Education

High School Diploma or GED

NICET Level II Fire Alarm Certification within 12 months

Associate degree (preferred)

Tools

Microsoft Office

Job description

Fire Alarm & Life Safety Service Supervisor

522655

15-Sep-2026

Smart Infrastructure

Customer Services

Mid-level Professional

Position Location: This role supports our Cromwell, CT branch location, which serves customers throughout the greater Hartford, CT area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Fire Alarm & Life Safety Service Operations Supervisors lead teams that are responsible for performing service work on fire alarm/life safety systems in commercial buildings such as hospitals, universities, and large industrial facilities. As a Service Operations Supervisor, you are responsible for the overall success of our Specialists and Technicians by coordinating their activities for all installed projects, technical support programs, and time-and-materials (T&M) work which will provide on-time delivery of service contracts and ensure customer expectations are met.

As a Fire Alarm & Life Safety Service Operations Supervisor, you will:

• Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance
• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs; schedule and assign tasks to the team and periodically assist the team with maintenance activities and submittal of required paperwork
• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and complete and submit written service orders and reports covering all aspects of each assignment and activity
• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team
• Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications; support contract profitability through cost containment procedures and processes

You will make an impact with these qualifications:

Basic Qualifications:

• High School Diploma or state-recognized GED
• 3+ years of experience as a specialist or technician in the commercial Fire Alarm Systems industry
• Must complete NICET Level II Fire Alarm Certification within 12 months
• Experience using Microsoft Office, excellent communication and organizational skills
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree from a two-year college or technical school
• 5+ years of experience as a specialist or technician in Fire Alarm Systems industry
• Experience supervising teams

Ready to create your own journey? Join us today!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $75,684 - $129,744 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Siemens follows Pay Transparency laws.

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