Fintech UX Content Strategist — AI-Driven & Brand-Savvy

Happen Bank; Lehi (UT); Hybrid; USD 109,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k) match

Parental leave

Flexible time off

Job summary

Happen Bank seeks a UX Content Strategist to shape our digital customer experience following a rebrand, turning complex financial concepts into clear, engaging content across web and mobile.

You’ll collaborate with UX Design, Research, Product, Engineering, Marketing, and Compliance to craft content guidelines, support AI-enabled tooling, and drive customer-centric content throughout the product lifecycle.

Qualifications

• 4+ years of experience in UX writing, content strategy, or related digital product content roles.
• Bachelor's degree or higher, or equivalent combination of education and experience.
• 2+ years of experience in financial services or fintech, with understanding of regulated financial products and communications.
• Experience integrating content strategy and UX writing into product development processes where dedicated UX content practices are evolving.
• Strong collaboration and stakeholder management across UX, Product, Engineering, Marketing, and Compliance.

Responsibilities

• Develop and execute content strategies for mobile and web experiences in partnership with multiple teams.
• Write clear, concise UX content ensuring brand voice and customer needs.
• Audit, proofread, and edit UX content for clarity and consistency.
• Explore AI-enabled tools to validate, improve, and test customer-facing content.
• Research user preferences and industry trends to inform content decisions.
• Translate business requirements and user feedback into content solutions.
• Collaborate on user flows, usability testing, and digital experience improvements.
• Refine UX writing workflows and incorporate AI-assisted tools into development.

Skills

UX writing

Content strategy

Fintech experience

AI tooling

Education

Bachelor's degree

Tools

LLM tools

AI-enabled tooling

Job description

Happen Bank seeks a UX Content Strategist to shape our digital customer experience following a rebrand, turning complex financial concepts into clear, engaging content across web and mobile.

You’ll collaborate with UX Design, Research, Product, Engineering, Marketing, and Compliance to craft content guidelines, support AI-enabled tooling, and drive customer-centric content throughout the product lifecycle.