FinTech UX Content Strategist for Clarity & AI

Tally

San Francisco (CA)

Hybrid

USD 109,000 - 128,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental and vision plans

401(k) match

Up to 16 weeks paid parental leave

Flexible time off

Job summary

Happen Bank, formerly LendingClub, is seeking a UX Content Strategist to shape and evolve our digital customer experience following a brand refresh. You will develop content strategies and guidelines that bring our brand voice to life across web and mobile, making complex financial concepts clear and engaging.

You will partner with UX Design, Research, Product, Engineering, Marketing, and Compliance to drive content through the product lifecycle, including AI-assisted creation, validation, and

Qualifications

4+ years of experience in UX writing, content strategy, or related digital product content roles.
Bachelor's degree or higher or equivalent experience.
2+ years in financial services/fintech content would be a plus.
Experience integrating content strategy into product development processes.

Responsibilities

Develop content strategies for mobile and web experiences in collaboration with UX Design and cross-functional teams.
Write clear, concise UX content aligned with brand voice and user needs.
Review and edit content to improve clarity, consistency, and impact.
Experiment with AI-enabled tools to validate and improve customer-facing content.

Skills

UX writing

Content strategy

Stakeholder management

AI-assisted content review

Education

Bachelor's degree or higher

Tools

LLM-based tools

Job description

You will partner with UX Design, Research, Product, Engineering, Marketing, and Compliance to drive content through the product lifecycle, including AI-assisted creation, validation, and

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