Fintech UX Content Strategist

LendingClub; San Francisco (CA); Hybrid; USD 109,000 - 128,000; Full time

Benefits offered by this job

Relocation assistance

Medical, dental and vision insurance

401(k) match

Flexible time off

Job summary

Happen Bank in San Francisco is seeking a UX Content Strategist to shape and evolve our digital customer experience following our rebrand. You will develop content strategies and guidelines across web and mobile experiences, ensuring clear, engaging content that aligns with brand voice.

You will partner with UX Design, Research, Product, Brand, Creative, Marketing, and Compliance to drive content throughout the product lifecycle and help advance AI-assisted content creation and validation while

Qualifications

• 4+ years of experience in UX writing, content strategy, or related digital product content roles.
• 2+ years of experience in financial services or fintech, with understanding of regulated financial products and customer communications.
• Experience integrating content strategy and UX writing into product development processes, including environments where dedicated UX content practices are evolving.
• Strong collaboration and stakeholder management across UX Design, Product, Engineering, Marketing, and Compliance.
• Excellent written, verbal, and presentation skills; able to communicate complex concepts clearly.
• Proactive in applying AI to improve content while ensuring accuracy, brand consistency, and regulatory compliance.

Responsibilities

• Develop and execute content strategies for mobile and web experiences in partnership with UX Design, Research, Product, Brand, Creative, Marketing, and Compliance teams.
• Write clear, concise user-friendly content for Happen Bank's digital products, ensuring consistency with brand voice and guidelines.
• Audit, proofread, and edit UX content to improve clarity and effectiveness across digital experiences.
• Explore and contribute to AI-enabled tools and automation to validate and improve customer-facing content.
• Research user preferences, mental models, and industry trends to inform content decisions.
• Collaborate with Designers and Product Managers on user flows, usability testing, and digital experience improvements.

Skills

UX writing

Content strategy

Stakeholder management

AI-assisted tooling

Job description

Happen Bank in San Francisco is seeking a UX Content Strategist to shape and evolve our digital customer experience following our rebrand. You will develop content strategies and guidelines across web and mobile experiences, ensuring clear, engaging content that aligns with brand voice.

You will partner with UX Design, Research, Product, Brand, Creative, Marketing, and Compliance to drive content throughout the product lifecycle and help advance AI-assisted content creation and validation while