FinTech Support Analyst — AI-Powered Member Help

Range; McLean (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health coverage

401k plan

Technology allowance

PTO

Top of Market Pay

Paid parental leave

Job summary

A leading financial technology firm in McLean, VA is seeking a Support Analyst to provide exceptional support for its members. You will troubleshoot technical issues and collaborate with teams in a fast-paced startup environment. Ideal candidates should have 3-5 years of support or technical experience, strong problem-solving skills, and a BS or BA degree. This role offers benefits like comprehensive health coverage, a 401k plan, and a technology allowance in an engaged team committed to innovation.

Qualifications

• 3-5 years of experience in a support or technical role.
• Strong problem-solving and written communication skills.
• Experience using financial services technology.

Responsibilities

• Assist members with questions on how to use the Range platform.
• Troubleshoot technical issues for members.
• Create and maintain a knowledge library of how Range works.

Skills

Problem-solving

Written communication

Technical support experience

SaaS experience

FinTech experience

Education

BS or BA preferred

Tools

Financial services technology

Job description

A leading financial technology firm in McLean, VA is seeking a Support Analyst to provide exceptional support for its members. You will troubleshoot technical issues and collaborate with teams in a fast-paced startup environment. Ideal candidates should have 3-5 years of support or technical experience, strong problem-solving skills, and a BS or BA degree. This role offers benefits like comprehensive health coverage, a 401k plan, and a technology allowance in an engaged team committed to innovation.