FinTech Solutions Engineer: Client-Facing API Expert

Lithic; New York (NY); Hybrid; USD 170,000 - 225,000; Full time

Benefits offered by this job

Unlimited PTO

Parental leave

Sabbatical

Work From Anywhere

Cashback on card purchases

Health, vision, and dental insurance

401(k) match

Life Insurance and STD/LTD

Job summary

Lithic is hiring a Solutions Engineer to design and deliver technical product solutions that meet customer needs and highlight the value of our platform. In this role, you'll be the technical and strategic bridge between Lithic and our clients, owning complex client relationships from pre-sale through implementation.

You'll collaborate with Account Executives, Product, and Engineering to surface feedback, ensure compliant integrations, and build reusable frameworks for future deployments across

Qualifications

• Proven experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or a similar customer-facing role focused on implementing SaaS or technology solutions.
• 3–5 years of experience in FinTech, particularly in payments, card issuance, or financial services technologies.
• Strong understanding of APIs and complex technical concepts, with the ability to translate them into clear, actionable insights for customers.
• Excellent communication skills: able to translate technical information into clear business language to different internal stakeholders.
• Strong presentation skills: comfortable and confident presenting to external teams technical and non-technical stakeholders.
• Strong product sense, concept explanation, and technical acumen: familiarity with APIs and technical concepts.
• A well-rounded contributor with strong product sense, communication, and storytelling skills.
• Low-ego collaborator who builds strong relationships internally and externally.
• Ability to thrive in a cross-functional environment, collaborating with diverse stakeholders and subject matter experts to deliver impactful, user-facing solutions.
• Experience working in a startup or fast-paced, high-growth environment, comfortable navigating ambiguity and driving results.

Responsibilities

• Serve as a trusted technical advisor to a portfolio of strategic clients, from early-stage fintechs to enterprise partners.
• Lead discovery conversations to understand client goals, technical environments, and program requirements.
• Translate complex client needs into concrete integration designs and implementation plans.
• Own client relationships through the full lifecycle; scoping, build, launch, and ongoing optimization.
• Develop deep expertise in Lithic's APIs, card issuing workflows, and platform capabilities.
• Guide clients through integration decisions including authorization flows, transaction processing, tokenization, and card program configuration.
• Review client implementations and proactively identify risks, gaps, or optimization opportunities.
• Serve as a credible technical voice in escalations and complex problem-solving scenarios.
• Partner closely with Account Executives to support pre-sales and shape solution proposals.
• Work with Product and Engineering to surface client feedback, inform the roadmap, and advocate for platform improvements.
• Collaborate with bank partners and compliance teams to ensure client programs meet regulatory and network requirements.
• Contribute to internal knowledge-sharing by documenting solutions, building reusable frameworks, and mentoring junior team members.

Skills

Solutions Consulting

FinTech payments

APIs

Communication

Presentation skills

Cross-functional

Startup experience

Job description

Lithic is hiring a Solutions Engineer to design and deliver technical product solutions that meet customer needs and highlight the value of our platform. In this role, you'll be the technical and strategic bridge between Lithic and our clients, owning complex client relationships from pre-sale through implementation.

You'll collaborate with Account Executives, Product, and Engineering to surface feedback, ensure compliant integrations, and build reusable frameworks for future deployments across