FinTech Product Support Specialist

FIS Management Services; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Professional development resources

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS is seeking a Client Services professional to serve as the primary contact for institutional outsourcing clients in support of TrustDesk objectives. You will ensure onboarding, service inquiries resolution, and coordination with internal departments to maximize client value.

You will oversee daily activity of outsourcing relationships, resolve complex issues, and collaborate with operations to deliver high-quality service in a fast-paced environment.

Qualifications

• Experience with AddVantage Trust Accounting System is preferrable.
• 3-5 years of recent experience in trust operations, cash/securities transactions, reconciliations, or financial industry/wealth management operations.
• Requires client facing and servicing experience with excellent interpersonal skills to build high levels of customer satisfaction.
• Requires the ability to establish and maintain effective working relationships with all levels of management, employees, clients and public.
• Professional and calm demeanor to handle clients who are difficult.
• Requires solid organizational, leadership, decision-making and problem-solving skills.
• Navigate unexpected operational or technology challenges.
• Capability to manage multiple concurrent requests and shifting priorities in a fast paced environment.
• Is resourceful and proactive in gathering information and sharing ideas.
• Proficiency in Microsoft Office software is essential as well as a basic knowledge of how internal systems work.

Responsibilities

• Oversee daily activity of assigned outsourcing relationships.
• Solving complex problems through research and/or communications with other departments.
• Support personnel at client institutions in day-to-day routines of trust administration and financial services processing.
• Focused on providing quality service levels, performs daily servicing activities ensuring timeliness and accuracy.
• Monitors day-to-day activity of clients, works with operations staff to deliver consistently high levels of service and takes responsibility and ownership over resolution of all client service-related issues.
• Coordinate with internal teams to support client relationships and ensure efficient service delivery.

Skills

Client facing

Interpersonal skills

Organizational skills

Leadership

Problem solving

Multitasking

Proactive

Communication

Tools

AddVantage Trust Accounting System

Microsoft Office

Job description

FIS is seeking a Client Services professional to serve as the primary contact for institutional outsourcing clients in support of TrustDesk objectives. You will ensure onboarding, service inquiries resolution, and coordination with internal departments to maximize client value.

You will oversee daily activity of outsourcing relationships, resolve complex issues, and collaborate with operations to deliver high-quality service in a fast-paced environment.