FinTech Application Support & Product Analyst (Hybrid)

Endurance IT Services; Richmond (VA); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Endurance IT Services in Richmond, VA seeks an Application Support Analyst who will handle customer support tickets, triage issues, and serve as a bridge between customers and software developers. As you gain product expertise, you will transition into a Product Analyst role, collaborating with stakeholders to identify improvement opportunities and contribute to the product roadmap.

This is a direct-hire, hybrid position with three days in the office after training, offering growth into a key

Qualifications

• 2+ years of experience in Application Support, Business Analysis, Product Analysis, or a related role.
• Strong SQL skills to query and analyze data.
• Experience with Jira or similar ticketing and project management platforms.
• Familiarity with AI tools and emerging AI technologies in business applications.
• Understanding of SDLC and Agile methodologies.
• Experience supporting SaaS/FinTech applications preferred.

Responsabilités

• Monitor, triage, and resolve customer support tickets and application issues.
• Document, reproduce, and prioritize software defects for development teams.
• Serve as a liaison between customers, end users, and technical teams.
• Analyze support trends to proactively identify product improvements.
• Collaborate with software developers on feature requirements, testing, and releases.
• Participate in product roadmap discussions and solution design.
• Create user stories, documentation, and training materials.
• Leverage AI tools and data analysis to improve customer experience and operational efficiency.

Connaissances

Verbal communication

Written communication

Customer service

Analytical skills

Prioritization / multitasking

Curiosity / growth mindset

Outils

Jira

Description du poste

Endurance IT Services in Richmond, VA seeks an Application Support Analyst who will handle customer support tickets, triage issues, and serve as a bridge between customers and software developers. As you gain product expertise, you will transition into a Product Analyst role, collaborating with stakeholders to identify improvement opportunities and contribute to the product roadmap.

This is a direct-hire, hybrid position with three days in the office after training, offering growth into a key