Fintech & Logistics Customer Support Specialist

DAT Freight & Analytics; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

DAT Freight & Analytics is seeking a dedicated Customer Support Representative for our Seattle team. You will be the first point of contact, handling inquiries, complaints, and feedback with empathy and accuracy.

Strong technical skills and experience in high-call-volume environments are valued. Responsibilities include multi-channel customer interactions, issue troubleshooting, maintaining product knowledge, collecting feedback, and cross-functional collaboration to ensure a positive customer

Qualifications

• Excellent communication skills, both verbal and written.
• 1-3 years experience in customer support or related field.
• Ability to work 9am–5pm PST and handle high-volume inquiries.
• Experience with CRM platforms (Zendesk/Hubspot/Freshdesk).

Responsibilities

• Handle incoming customer queries via phone, email, and live chat with accurate, timely responses.
• Troubleshoot issues and escalate to appropriate teams when needed.
• Develop product knowledge to provide accurate information to customers.
• Collect customer feedback to improve services and products.
• Collaborate with Design, Operations, and Product to ensure a cohesive customer experience.

Skills

Excellent communication

Customer empathy

Team collaboration

Ownership and accountability

Availability 9am-5pm PST

Tools

Zendesk

Hubspot

Freshdesk

Job description

DAT Freight & Analytics is seeking a dedicated Customer Support Representative for our Seattle team. You will be the first point of contact, handling inquiries, complaints, and feedback with empathy and accuracy.

Strong technical skills and experience in high-call-volume environments are valued. Responsibilities include multi-channel customer interactions, issue troubleshooting, maintaining product knowledge, collecting feedback, and cross-functional collaboration to ensure a positive customer