Fintech Customer Support Specialist (9am–5pm PST)

DAT; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

DAT in Seattle is hiring a Customer Support Representative to be the first point of contact for customers. You will handle inquiries across phone, email, and live chat, troubleshoot issues, and maintain product knowledge to deliver accurate, empathetic support.

The role emphasizes customer feedback and cross-functional collaboration with teams such as Design, Operations, and Product in a fast-paced fintech environment. 1–3 years of experience and PST hours (9am–5pm) are preferred.

Qualifications

• 1–3 years of customer support experience.
• Comfort with high-volume inquiries via phone, email, and chat.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming queries via phone, email, and live chat with empathy and accuracy.
• Troubleshoot issues and escalate when needed to resolve quickly.
• Develop product knowledge to provide accurate information.
• Actively collect customer feedback to improve services.
• Collaborate with Design, Ops, and Product to ensure a seamless experience.

Skills

Customer service

Multichannel support

CRM software

Zendesk

Hubspot

Freshdesk

Clear communication

Team collaboration

Tools

Zendesk

Hubspot

Freshdesk

Job description

DAT in Seattle is hiring a Customer Support Representative to be the first point of contact for customers. You will handle inquiries across phone, email, and live chat, troubleshoot issues, and maintain product knowledge to deliver accurate, empathetic support.

The role emphasizes customer feedback and cross-functional collaboration with teams such as Design, Operations, and Product in a fast-paced fintech environment. 1–3 years of experience and PST hours (9am–5pm) are preferred.