FinTech IT Support Engineer (L1/L2) - US Night Shift

Rishi Jobs; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Rishi Jobs is seeking an IT/Application Support professional for L1/L2 support in a FinTech environment. You will troubleshoot issues, resolve tickets within SLA, and analyze logs, SQL, and APIs. Collaboration with Dev and Infra teams and maintaining the knowledge base are essential.

Requirements include 2–4 years in IT/support, familiarity with Jira/ServiceNow/Zendesk, basic SQL and REST APIs, Windows, networking skills, and excellent English. US night shift availability is expected.

Qualifications

• 2-4 yrs in IT/Application Support, FinTech/Banking preferred.
• Experience with Jira, ServiceNow and Zendesk.
• Basic SQL, REST APIs competence.
• Windows OS and networking knowledge.
• Excellent English communication skills.
• US night shift availability.

Responsibilities

• Provide L1/L2 application and technical support.
• Troubleshoot issues and resolve tickets within SLA.
• Analyze logs/SQL/APIs and escalate complex problems.
• Coordinate with Development and Infra teams.
• Document incidents and maintain knowledge base.

Skills

Excellent English

FinTech knowledge

Troubleshooting

Tools

Jira

ServiceNow

Zendesk

Windows OS

REST APIs

SQL

Job description

Rishi Jobs is seeking an IT/Application Support professional for L1/L2 support in a FinTech environment. You will troubleshoot issues, resolve tickets within SLA, and analyze logs, SQL, and APIs. Collaboration with Dev and Infra teams and maintaining the knowledge base are essential.

Requirements include 2–4 years in IT/support, familiarity with Jira/ServiceNow/Zendesk, basic SQL and REST APIs, Windows, networking skills, and excellent English. US night shift availability is expected.