Fintech Growth & Relationship Specialist

Aspire; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Aspire is building the financial operating system for global founders, and this role sits at the intersection of partnerships, account management, and product feedback. You’ll own relationships with customers acquired via partner ecosystems and self-serve channels, guiding them to value and long-term advocacy.

You'll collaborate across Product and Support to remove friction, upsell where appropriate, and translate customer insights into actionable improvements that drive growth while delivering

Qualifications

• 3–5 years of experience in sales, account management, or other client-facing roles.
• Self-directed builder who can create structure from ambiguity and take ownership of outcomes.
• Interest in fintech/financial services and helping customers thrive in it.
• Curious and customer-obsessed, with a knack for solving problems beyond the surface.
• Familiarity with AI concepts and applying AI tools to real-world problems at Aspire.

Responsibilities

• Champion customers' success as the trusted advocate for businesses acquired via partner ecosystem and self-serve channels.
• Deliver exceptional experiences by removing friction and solving customer challenges across departments.
• Capture customer insights and translate them into actionable feedback for leadership and product strategy.
• Identify growth opportunities through consultative selling and expanding revenue with existing customers.
• Maintain meticulous records of interactions and pipeline progress for forecasting and insights.
• Provide white-glove support, troubleshooting issues and building strong customer relationships.

Skills

Relationship building

Consultative selling

AI concepts

Self-directed ownership

Cross-functional collaboration

Customer empathy

Tools

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Job description

Aspire is building the financial operating system for global founders, and this role sits at the intersection of partnerships, account management, and product feedback. You’ll own relationships with customers acquired via partner ecosystems and self-serve channels, guiding them to value and long-term advocacy.

You'll collaborate across Product and Support to remove friction, upsell where appropriate, and translate customer insights into actionable improvements that drive growth while delivering