Strategic Fintech Sales & Customer Success Partner

Crane Venture Partners; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Aspire is seeking a customer-facing professional to own and nurture relationships with businesses entering via our partner ecosystem and self-serve channels. You will be their trusted advocate, helping them realize value from the platform while identifying opportunities for further collaboration.

Role blends relationship-building, consultative selling, and cross-functional problem solving across Product, Support, and other teams to reduce friction and turn customers into long-term advocates.

Qualifications

• 3–5 years of experience in sales, account management, or other client-facing roles.
• A self-directed builder who creates structure from ambiguity and takes ownership of outcomes.
• Excitement about the evolving fintech and financial services landscape, and eagerness to help customers thrive in it.
• Inherent curiosity and customer obsession, with genuine care for solving problems beyond the surface.
• Has a strong grasp of artificial intelligence concepts and the ability to apply AI tools (e.g. Claude, n8n) and frameworks to solve real-world problems at Aspire.

Responsibilities

• Championing our customers' success — being the trusted advocate for businesses acquired through our partner ecosystem and self-serve channels, ensuring they achieve their goals and maximise ROI
• Driving exceptional experiences — partnering across departments to remove friction, solve customer challenges, and create seamless experiences that delight and inspire loyalty
• Amplifying the customer voice — shaping our product roadmap and strategy by capturing customer insights and translating them into actionable feedback for leadership
• Unlocking growth opportunities — mastering consultative selling by deeply understanding each customer's evolving needs and strategically presenting solutions that drive measurable value and expansion revenue
• Owning the relationship — maintaining meticulous records of customer interactions and pipeline progress, and delivering transparent, data-driven insights that fuel forecasting and performance optimisation
• Delivering white-glove support — responding with speed and expertise to customer needs, troubleshooting complex issues, and building unshakeable relationships that turn customers into advocates

Skills

Client-facing

Account management

Sales experience

AI familiarity

Tools

Claude

n8n

Job description

Aspire is seeking a customer-facing professional to own and nurture relationships with businesses entering via our partner ecosystem and self-serve channels. You will be their trusted advocate, helping them realize value from the platform while identifying opportunities for further collaboration.

Role blends relationship-building, consultative selling, and cross-functional problem solving across Product, Support, and other teams to reduce friction and turn customers into long-term advocates.