FinTech Customer Support Specialist (Omni-Channel)

TELUS Digital; Las Vegas (NV); On-site; USD 40,000 - 50,000; Full time

Job summary

TELUS Digital is seeking a Customer Support Representative to engage customers of a leading financial technology company. You will provide support through various channels, ensuring a seamless experience for first-time and everyday investors.

The role demands excellent communication skills, a strong customer focus, and the ability to troubleshoot issues independently. Join a passionate team that values innovation and teamwork, thriving in a dynamic environment as you help transform the financial services industry.

Qualifications

• Minimum 1–2 years of interactive customer service experience.
• Strong customer orientation with a service-oriented mindset.
• Excellent written and verbal communication skills.

Responsibilities

• Provide omni-channel customer support via phone, email, and social channels.
• Process compliance documents and adhere to SEC and FINRA regulations.
• Share insights from customer interactions to improve products.

Skills

Customer focus

Problem-solving

Technical skills

Communication skills

Education

College degree

Job description

TELUS Digital is seeking a Customer Support Representative to engage customers of a leading financial technology company. You will provide support through various channels, ensuring a seamless experience for first-time and everyday investors.

The role demands excellent communication skills, a strong customer focus, and the ability to troubleshoot issues independently. Join a passionate team that values innovation and teamwork, thriving in a dynamic environment as you help transform the financial services industry.