Omni-Channel Customer Support Specialist, Game Promotions

TELUS Digital; United States; Remoto; USD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

TELUS Digital is seeking a Customer Support Representative to handle front-line care for our clients' web and mobile platforms, supporting promotions for interactive games and services. You will be part of a dynamic team delivering high-quality, customer-centric support across phone, chat, and email in a fast-paced environment.

The ideal candidate has 1–2 years in interactive customer service, strong English skills (C1+), and comfort with digital tools.

Competenze

• Minimum 1–2 years of interactive customer service experience.
• High school Diploma or equivalent.
• English fluency at C1 level or higher; bilingual roles require English (C1) and Spanish (B2) fluency.

Mansioni

• Provide omni-channel customer support (phone, chat, email) for website and mobile app platforms.
• Respond to inquiries regarding promotions and game offerings.
• Draft clear, professional email communications to customers and stakeholders.
• Make direct follow-up outbound calls related to inbound contacts.
• Maintain high customer satisfaction and meet SLA targets.
• Manage multiple priorities in a fast-paced environment.
• Act as the voice of the customer and share insights with internal teams.

Conoscenze

Customer service

English fluency

Communication skills

Tech-savvy

Time management

Formazione

High school Diploma

Descrizione del lavoro

TELUS Digital is seeking a Customer Support Representative to handle front-line care for our clients' web and mobile platforms, supporting promotions for interactive games and services. You will be part of a dynamic team delivering high-quality, customer-centric support across phone, chat, and email in a fast-paced environment.

The ideal candidate has 1–2 years in interactive customer service, strong English skills (C1+), and comfort with digital tools.