Fintech Customer Support Specialist

TELUS Digital; Las Vegas (NV); On-site; USD 36,000 - 62,000; Full time

Job summary

TELUS Digital is seeking a Customer Support Representative to engage customers across phone, email, and social channels within a fast-paced fintech environment. You will help review applications, resolve inquiries, and guide customers through financial tools while maintaining high service standards.

Ideal candidates have 1–2 years of customer service experience, a college degree, and a customer-focused mindset.

Qualifications

• Minimum 1–2 years of interactive customer service experience.
• Banking/Finance industry experience including internships.
• Availability to work full-time, including weekends, 5:00 AM–2:00 AM PST.
• Previous call center experience.

Responsibilities

• Provide omni-channel customer support via phone, email, and social channels, handling high volumes of inquiries.
• Screen and review pending applications for incoming customers.
• Meet or exceed targets for goal-based customer conversations.
• Maintain high customer satisfaction ratings through empathetic, solution-oriented service.
• Collaborate with peers to optimize outreach strategies and support workflows.

Skills

Customer service

Communication

Problem solving

Tech savvy

Social media awareness

Education

College degree

Job description

TELUS Digital is seeking a Customer Support Representative to engage customers across phone, email, and social channels within a fast-paced fintech environment. You will help review applications, resolve inquiries, and guide customers through financial tools while maintaining high service standards.

Ideal candidates have 1–2 years of customer service experience, a college degree, and a customer-focused mindset.