Fintech Customer Success Manager – San Antonio

Beacon Atlantic Solutions; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Beacon Atlantic Solutions in San Antonio, TX is seeking a Customer Success Manager to ensure clients realize value from our financial technology products. You will collaborate with sales and support teams to drive satisfaction, retention, and adoption of our solutions.

The role requires strong communication, relationship-building, and a proactive, team-oriented mindset in a fast-paced fintech environment. A related degree and proven customer-facing experience are preferred.

Qualifications

• Bachelor's degree in a field such as Business, Finance, or Marketing.
• Proven experience in a customer-facing role, preferably in the financial technology industry.
• Strong understanding of customer lifecycle management and customer success metrics.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.

Responsibilities

• Manage and monitor customer accounts to ensure they meet goals and desired outcomes.
• Provide exceptional customer service and support, addressing inquiries and concerns promptly.
• Identify opportunities for product and service improvements based on feedback and usage data.
• Collaborate with cross-functional teams to develop and implement customer success strategies.
• Track and report on key customer success metrics, providing regular updates to management.
• Build and maintain strong relationships with executives and senior management.

Skills

Customer success

Relationship management

Communication

Problem-solving

Team collaboration

Education

Bachelor's degree in Business/Finance/Marketing

Job description

Beacon Atlantic Solutions in San Antonio, TX is seeking a Customer Success Manager to ensure clients realize value from our financial technology products. You will collaborate with sales and support teams to drive satisfaction, retention, and adoption of our solutions.

The role requires strong communication, relationship-building, and a proactive, team-oriented mindset in a fast-paced fintech environment. A related degree and proven customer-facing experience are preferred.