Blockchain Fintech Customer Success Specialist

Figure; Dallas (TX); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision & dental insurance

401k

Paid time off

Education reimbursement

Descripción de la vacante

Figure Technology Solutions, Inc. in Dallas, TX is seeking a Customer Success Associate to handle inbound calls, chats, and emails, guiding customers through the application process and resolving issues with empathy and speed.

You will become a product expert, supporting customers and ensuring a smooth journey through onboarding. This role operates in a fast-paced call center, collaborating with teammates to enhance the customer experience while adhering to security and compliance training.

Formación

• BA/BS from an accredited university preferred.
• 1+ years in a customer-facing role.

Responsabilidades

• Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.

Conocimientos

Customer service

Communication

Problem solving

Team player

Adaptability

Educación

BA/BS preferred

Descripción del empleo

Figure Technology Solutions, Inc. in Dallas, TX is seeking a Customer Success Associate to handle inbound calls, chats, and emails, guiding customers through the application process and resolving issues with empathy and speed.

You will become a product expert, supporting customers and ensuring a smooth journey through onboarding. This role operates in a fast-paced call center, collaborating with teammates to enhance the customer experience while adhering to security and compliance training.