FinTech Client Support Specialist – Hybrid in Chicago

Advyzon Enterprise; Chicago (IL); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and performance Bon

Health, dental, and vision insurance

Professional development and training

Growth opportunities in a scaling FinT

Job summary

Advyzon Enterprise in Chicago is seeking a Client Support Specialist to serve as the frontline for clients, ensuring a seamless FinTech experience and strong relationships.

You will troubleshoot, guide users through platform features, and collaborate with product, development, and sales teams to relay feedback. The role blends technical support with a customer-centric approach in a hybrid Chicago setting.

Qualifications

• Bachelor's degree in business, Finance, Economics, CS or related field preferred.
• Experience in client support or technical support in FinTech/SaaS.
• Strong understanding of financial products and support systems.
• Experience with CRM and support tools (Salesforce, RedTail, HubSpot, Jira).
• Empathetic communicator with a client-first mindset.

Responsibilities

• Serve as the primary contact for clients via ticketing, phone, and live chat.
• Investigate and resolve product issues; escalate when needed.
• Develop knowledge of our FinTech platform, including API integrations and billing.
• Collaborate with product, development, and sales to relay feedback.
• Maintain records of client interactions in CRM and ticketing systems.
• Assist in creating support docs and training resources.
• Monitor SLAs and ensure timely resolution of support tickets.

Skills

Customer support experience

FinTech / SaaS knowledge

API familiarity

Data security awareness

Client communication

Education

Bachelor's degree in business, Finance, Economics, Computer Science

Tools

Salesforce

RedTail

HubSpot

Jira

Job description

Advyzon Enterprise in Chicago is seeking a Client Support Specialist to serve as the frontline for clients, ensuring a seamless FinTech experience and strong relationships.

You will troubleshoot, guide users through platform features, and collaborate with product, development, and sales teams to relay feedback. The role blends technical support with a customer-centric approach in a hybrid Chicago setting.