Fintech Commercial Collections Lead – Hybrid Chicago

Adyen; Chicago (IL); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Adyen in Chicago seeks a Senior Commercial Collections Specialist, Fintech, to manage a US merchant portfolio in arrears and drive repayment plans. You will work within playbooks to resolve cases end-to-end, escalating complex accounts to senior colleagues as needed.

You will leverage CRM tools and data to optimize collections, support automation, and ensure compliance with US lending and servicing rules. Hybrid work model in Chicago is offered.

Qualifications

• Experience in collections, account recovery or credit operations.
• Portfolio management of delinquent business or consumer credit accounts.
• Knowledge of US collections and servicing regulations and compliance.
• Strong written and spoken English with clear terms explanation.

Responsibilities

• Own a portfolio of merchant accounts in arrears and drive cases to resolution by email.
• Negotiate repayment plans and monitor compliance until met.
• Identify breaches and coordinate with Legal and Credit Risk for next steps.
• Escalate appropriately and coordinate recoveries with Risk, Finance, Legal and Product.

Skills

Collections

Portfolio management

US regulations

CRM tools

Excel/Sheets

AI / automation

Tools

CRM platforms

SQL

Looker

Excel/Google Sheets

Job description

Adyen in Chicago seeks a Senior Commercial Collections Specialist, Fintech, to manage a US merchant portfolio in arrears and drive repayment plans. You will work within playbooks to resolve cases end-to-end, escalating complex accounts to senior colleagues as needed.

You will leverage CRM tools and data to optimize collections, support automation, and ensure compliance with US lending and servicing rules. Hybrid work model in Chicago is offered.