Fintech Card Payments Customer Advisor

Upgrade, Inc.; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401K matching

Medical, dental and vision insurance

Paid time off

Downtown Phoenix location

Paid parking

Job summary

Upgrade, Inc. is seeking a Customer Service Advisor, Card Payment in Phoenix. You will engage with customers by phone and email to provide service about account status, payments, and related concerns.

The role requires 2+ years in customer service and 1+ year in loan servicing or payment processing. Start date October 5, 2026, with competitive benefits and a collaborative environment in Downtown Phoenix.

Qualifications

• 2+ years of customer service experience.
• 1+ years of experience in loan servicing and/or payment processing.
• Strong analytical and problem solving skills.
• Capability of gaining customer loyalty through listening and communication.
• Team oriented mindset.

Responsibilities

• Interact with customers to answer questions, provide assistance, and process requests by phone and email.
• Answer incoming calls regarding billing issues, service questions and general concerns.
• Document customer accounts across channels accurately.
• Identify opportunities to improve customer satisfaction and outcomes.
• Support training and development initiatives for the team.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Team player

Education

High School Diploma

Bachelor's or Associate degree preferred

Tools

Microsoft 365

Google Workspace

Job description

Upgrade, Inc. is seeking a Customer Service Advisor, Card Payment in Phoenix. You will engage with customers by phone and email to provide service about account status, payments, and related concerns.

The role requires 2+ years in customer service and 1+ year in loan servicing or payment processing. Start date October 5, 2026, with competitive benefits and a collaborative environment in Downtown Phoenix.