FinTech API Support Analyst — Hybrid, Equity, Unlimited PTO

Next Matter; Spain (TX); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health and wellness stipend

401(k) with match

Equity plan

Team summits

Job summary

Rain is seeking a Technical Support Analyst to deliver exceptional support for Rain's platform and integrations. You’ll work directly with fintechs, platforms, and partners building card programs and stablecoin products, troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale.

You’ll partner closely with almost every team on escalations, and translate what you learn on the ground into fixes that push Rain forward.

Qualifications

• 3+ years of experience in a technical, customer- or partner-facing support role — ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
• Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
• Familiarity with support processes and case management best practices
• Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
• Clear writing and communication skills
• Ability to prioritize effectively and manage multiple complex cases at once

Responsibilities

• Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
• Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
• Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.
• Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
• Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
• Feed insights back to Product and Engineering
• Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.

Skills

API experience

SQL

Analytical thinking

Communication skills

Customer focus

Job description

Rain is seeking a Technical Support Analyst to deliver exceptional support for Rain's platform and integrations. You’ll work directly with fintechs, platforms, and partners building card programs and stablecoin products, troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale.

You’ll partner closely with almost every team on escalations, and translate what you learn on the ground into fixes that push Rain forward.