FINRA-Licensed Client Service Supervisor (Remote)

PNC Financial Services Group; Pittsburgh (Allegheny County); Remote; USD 50,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) matching

Pension plan

Stock purchase plan

Paid time off

Job summary

PNC Financial Services Group is seeking a Licensed Customer Service & Support Supervisor within Wealth Management. The role supports a phone-based sales and service team, coordinating with branch partners to guide clients.

The position may be remote in select locations, with in-office participation based on business needs. The role requires FINRA licensing (Series 7/63; 24 preferred) and a background in customer service leadership, with a base salary range and eligibility for incentives based on

Qualifications

• Experience in a contact center or client service environment.
• FINRA Series 7 and 63 required; Series 24 preferred.
• No degree required; alternative education/certifications considered.

Responsibilities

• Lead day-to-day activities of a specialized team in a contact center or client service environment.
• Collaborate with business partners to meet customer and employee needs; manage escalated issues.
• Ensure reporting is accurate and timely; identify opportunities for continuous improvement.
• Accountable for the performance of the customer support team and drive engagement.
• Lead change efforts and drive outcomes across staff and processes.

Skills

Customer Service

Decision Making

Relationship Building

Technical Support

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group is seeking a Licensed Customer Service & Support Supervisor within Wealth Management. The role supports a phone-based sales and service team, coordinating with branch partners to guide clients.

The position may be remote in select locations, with in-office participation based on business needs. The role requires FINRA licensing (Series 7/63; 24 preferred) and a background in customer service leadership, with a base salary range and eligibility for incentives based on