Remote FINRA-Licensed Customer Service Supervisor

PNC Financial Services Group; Richmond (VA); Remote; USD 50,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Paid time off

Job summary

PNC Wealth Management seeks a Licensed Customer Service & Support Supervisor to lead a phone-based sales and service team in a fast-paced Investment Center. The role supports branch partners and advisors, ensuring a high-quality service experience and adherence to policies and procedures.

Remote work from CST or EST preferred with occasional in-office as needed. This role requires FINRA licenses, strong leadership, and ability to collaborate with back-office teams.

Qualifications

• FINRA Series 7 and 63 required; Series 24 preferred.
• FINRA compliance and licensing knowledge.
• Experience leading a phone-based sales/service team.

Responsibilities

• Lead day-to-day activities of a specialized contact center team to optimize performance.
• Collaborate with business partners to meet customer and employee needs and manage escalated issues.
• Ensure reporting is accurate and timely; drive continuous improvement with the team.
• Own performance of the customer support team and drive engagement.
• Inspire and develop staff and manage change and processes.

Skills

Accountability

Continual Improvement

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Education

No Degree

FINRA Series 7/63 (required)

FINRA Series 24 (preferred)

Job description

PNC Wealth Management seeks a Licensed Customer Service & Support Supervisor to lead a phone-based sales and service team in a fast-paced Investment Center. The role supports branch partners and advisors, ensuring a high-quality service experience and adherence to policies and procedures.

Remote work from CST or EST preferred with occasional in-office as needed. This role requires FINRA licenses, strong leadership, and ability to collaborate with back-office teams.