Remote FINRA Licensed Customer Service Supervisor

PNC; United States; Remote; USD 50,000 - 116,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with match

Paid time off

Job summary

PNC Wealth Management seeks a Licensed Customer Service & Support Supervisor to lead a remote-enabled team within the Investment Center. You will support branch partners and advisors, ensuring a high-quality service experience that strengthens client relationships.

The role requires FINRA Series 7 and 63 (Series 24 preferred), plus 3+ years in the industry with 2+ years of managerial experience. Eligible for benefits and a strong development path.

Qualifications

• FINRA licensed: Series 7 and 63 required; Series 24 (or 9/10) preferred.
• 3+ years in industry with 2+ years managerial experience.
• Strong customer service and leadership skills are essential.

Responsibilities

• Leads day-to-day activities of a specialized team in a contact center or client service environment to achieve targets.
• Collaborates with business partners to meet customer and employee needs; manages escalated issues and customer interactions.
• Ensures accurate reporting and timely completion; identifies improvement opportunities and may assist with workforce management.
• Accountable for team performance; reviews behaviors, identifies trends, and drives engagement and outcomes.
• Motivates and develops staff; leads change and ensures delivery of results.

Skills

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Tech Savvy

Accountability

Continual Improvement

Problem Solving

Education

No Degree

Job description

PNC Wealth Management seeks a Licensed Customer Service & Support Supervisor to lead a remote-enabled team within the Investment Center. You will support branch partners and advisors, ensuring a high-quality service experience that strengthens client relationships.

The role requires FINRA Series 7 and 63 (Series 24 preferred), plus 3+ years in the industry with 2+ years of managerial experience. Eligible for benefits and a strong development path.