FINRA-Licensed Customer Service Supervisor - Remote Wealth

PNC Financial Services; United States; Remote; USD 50,000 - 116,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and time off

Job summary

PNC Wealth Management is seeking a Licensed Customer Service & Support Supervisor to lead a phone-based sales and service team, supporting branch partners and advisors in delivering a high-quality client experience. This remote-friendly role requires FINRA licensing and involves collaboration with back-office teams to process essential requests.

You will guide staff across CARES principles, manage performance, and ensure compliance with enterprise risk and customer-focused standards in a dynamic

Qualifications

• Proven ability to manage customer service workflows and teams.
• Strong communication and problem-solving skills across channels.
• Familiarity with finance industry regulations and customer care standards.

Responsibilities

• Leads day-to-day activities of a specialized customer service team in a contact center or client service environment.
• Collaborates with business partners to meet customer and employee needs; manages escalations and customer interactions.
• Ensures accurate, timely reporting and drives continuous improvement opportunities within the team.
• Accountable for the performance of the customer support team and drives engagement and outcomes.
• Inspires and develops staff; leads change, plans and analyzes staff processes and outcomes.

Skills

Accountability

Continual Improvement

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Education

No Degree

Job description

PNC Wealth Management is seeking a Licensed Customer Service & Support Supervisor to lead a phone-based sales and service team, supporting branch partners and advisors in delivering a high-quality client experience. This remote-friendly role requires FINRA licensing and involves collaboration with back-office teams to process essential requests.

You will guide staff across CARES principles, manage performance, and ensure compliance with enterprise risk and customer-focused standards in a dynamic