Fine Jewelry Sales Specialist — Client Concierge

Macy's; Fairview Heights (IL); On-site; USD 18,000 - 28,000; Full time

Job summary

Macy's is seeking a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex. You will combine elegance, expertise, and personalized service to help customers find perfect pieces for life’s moments, while promoting loyalty and warranty programs and supporting inventory and events.

You will engage customers with product knowledge, brand campaigns, and a consultative selling approach, building lasting client relationships and ensuring an impeccable

Qualifications

• Flexible availability including weekends and holidays.
• Able to communicate effectively with customers, co-workers and supervisors.
• Read and understand employment policies and safety rules in English.
• Provide product recommendations, assisting with fittings and digital shopping tools.
• Drive sales and client loyalty by maintaining an organized, shoppable space.

Responsibilities

• Promote loyalty and warranty programs.
• Support inventory, replenishment, and merchandising presentation.
• Meet and surpass daily sales goals through exceptional service.
• Use POS and digital tools to streamline transactions.
• Assist with events and clienteling efforts.

Skills

Customer service

Product knowledge

Clienteling

POS tools

Vendor training

Sales goal orientation

Tools

POS systems

Job description

Macy's is seeking a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex. You will combine elegance, expertise, and personalized service to help customers find perfect pieces for life’s moments, while promoting loyalty and warranty programs and supporting inventory and events.

You will engage customers with product knowledge, brand campaigns, and a consultative selling approach, building lasting client relationships and ensuring an impeccable