Fine Jewelry Counter Manager: Lead Sales & Client Experience

Belk, Inc.; Durham (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Belk, Inc. in Durham, NC seeks a Fine Jewelry Counter Manager to lead a high-performing team, build personal client relationships, and drive sales and customer loyalty through engaging service and event initiatives.

The role is hourly and commission-influenced, with a focus on ownership and team collaboration. This position emphasizes promotions, trunk shows, customer outreach, and seamless omnichannel execution, including repair coordination and expedited service offerings.

Qualifications

• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule including nights, weekends, and holidays.
• Must regularly move around store areas and lift/move at least 40 lbs.

Responsibilities

• Achieve store objectives and personal/store key metrics with ownership and initiative.
• Create memorable experiences by building relationships with clients, team, vendors, and community.
• Lead team in delivering excellent service, driving sales, and executing promotions, trunk shows, and outreach.
• Develop product knowledge and suggestive selling to engage customers and drive repeat business.
• Support onboarding and ongoing learning; coordinate with associates to review goals and performance.

Skills

Customer service

Leadership

Communication

Technology comfort

Retail experience

Job description

Belk, Inc. in Durham, NC seeks a Fine Jewelry Counter Manager to lead a high-performing team, build personal client relationships, and drive sales and customer loyalty through engaging service and event initiatives.

The role is hourly and commission-influenced, with a focus on ownership and team collaboration. This position emphasizes promotions, trunk shows, customer outreach, and seamless omnichannel execution, including repair coordination and expedited service offerings.