Fine Jewelry Counter Leader: Client Relationships & Events

Belk, Inc.; Winston-Salem (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Belk, Inc. in Winston-Salem, NC, is seeking a Fine Jewelry Counter Manager who leads by building personalized client relationships and a high-touch jewelry and fashion experience.

This hourly role emphasizes customer outreach, promotions, trunk shows and events to drive sales in a commission environment. You will guide a team, train associates, manage inventory and clienteling tools, and ensure outstanding service while maintaining visual merch standards.

Qualifications

• Experience in luxury or fine jewelry retail preferred.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Strong interpersonal skills and clienteling.
• Comfortable with technology and store systems.
• Demonstrated leadership and accountability.

Responsibilities

• Demonstrate ownership and drive store objectives and metrics.
• Build genuine relationships with team, vendors, customers, and community.
• Lead team in customer service, sales, promotions, events, and outreach; foster positive culture.
• Build product knowledge and suggestive selling to engage customers; drive repeat interactions.
• Onboard and develop associates; review goals with team.
• Ensure staff know inventory; use clienteling tools for omnichannel experience; support omni processes.
• Elevate customer experience with service plans; oversee repair estimates, shipments, and cleaning.
• Support merchandising, signing, replenishment, and cleanliness; align with directives.
• Coordinate schedules with leadership; adapt to business needs.
• Lead inventory accuracy and asset protection.

Skills

Retail leadership

Customer service

Communication

Team training

Inventory control

Sales-driven

Education

High school diploma

Tools

POS systems

Job description

Belk, Inc. in Winston-Salem, NC, is seeking a Fine Jewelry Counter Manager who leads by building personalized client relationships and a high-touch jewelry and fashion experience.

This hourly role emphasizes customer outreach, promotions, trunk shows and events to drive sales in a commission environment. You will guide a team, train associates, manage inventory and clienteling tools, and ensure outstanding service while maintaining visual merch standards.