Fine Jewelry Concierge — Commission Eligible

Macy's; Palo Alto (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

401(k) match

Paid time off

Job summary

Macy’s is hiring a Fine Jewelry Sales Colleague to deliver outstanding service in our Fine Jewelry and Watch Complex. You’ll educate customers on precious metals, gemstones, and luxury brands, while building lasting client relationships through consultative selling and loyalty programs.

You will support inventory, promotions, and events, ensuring secure, accurate, and attractive merchandise presentation. Strong product knowledge and clienteling skills are essential.

Qualifications

• Providing outstanding customer service in Fine Jewelry and Watch Complex.
• Ability to educate and assist customers on precious metals, gemstones, and luxury brands.

Responsibilities

• Promote loyalty and warranty programs and support inventory/fulfillment.
• Achieve sales goals and build lasting client relationships through consultative selling.
• Uphold security, accuracy, and presentation of merchandise.

Skills

Customer service

Sales experience

Clienteling tools

Point-of-sale tools

Product knowledge

Vendor training

Team collaboration

Building client relationships

Tools

POS systems

Job description

Macy’s is hiring a Fine Jewelry Sales Colleague to deliver outstanding service in our Fine Jewelry and Watch Complex. You’ll educate customers on precious metals, gemstones, and luxury brands, while building lasting client relationships through consultative selling and loyalty programs.

You will support inventory, promotions, and events, ensuring secure, accurate, and attractive merchandise presentation. Strong product knowledge and clienteling skills are essential.