Fine Dining Server — Luxury Hotel Experience

The Hermitage Hotel; Nashville (TN); On-site; USD 1,171,000 - 2,066,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with match

Paid time off

Mental health support

Employee meals

Discounts at outlets

Professional development

Exclusive hotel rates

Job summary

The Hermitage Hotel in Nashville invites applications for a Server at Drusie & Darr. Deliver refined, personalized dining experiences and uphold the hotel’s storied hospitality in a historic landmark dining room.

You will maintain poise, guide guests through menus and pairings, and collaborate closely with captains, sommeliers, and culinary teams to ensure flawless service in a luxury setting.

Qualifications

• 2–4 years experience in fine dining or luxury hospitality service environments.
• Strong foundation in formal dining service, steps of service, and elevated guest engagement.
• Knowledge of wine service standards, cocktail fundamentals, and food & beverage pairings.
• Ability to operate POS systems accurately and efficiently.
• Certified in Alcohol Service (TIPS/ServSafe) and able to pass all compliance requirements.
• Must be 18+ with availability for evenings, weekends, holidays, and high‑demand service periods.
• Service Poise: Calm, polished, and confident demeanor in fast‑paced, high‑expectation environments.
• Guest Awareness: Ability to read subtle cues and adapt service style accordingly.
• Attention to Detail: Meticulous focus on timing, presentation, and consistency.
• Interpersonal Awareness: Approaches guests and colleagues with empathy, professionalism, and discretion.
• Communication Excellence: Clear, articulate, and gracious verbal engagement.
• Team Mindset: Collaborative, supportive, and accountable to shared service success.

Responsibilities

• Maintain a polished, composed, and attentive presence on the floor throughout all service periods.
• Execute all service sequences with accuracy, grace, and consistency—from greeting to farewell.
• Manage assigned tables with seamless pacing, awareness, and unobtrusive attentiveness.
• Ensure tables are impeccably maintained at all times, including proper place settings, table resets, and environmental awareness.
• Anticipate guest preferences by observing cues, referencing prior visit notes, and noting dietary restrictions or special occasions.
• Deliver personalized, conversational service that balances professionalism with genuine warmth.
• Practice refined name recognition, thoughtful menu guidance, and elevated storytelling when describing dishes and beverages.
• Address guest feedback or concerns promptly and discreetly, escalating when appropriate to preserve the dining atmosphere.
• Demonstrate thorough knowledge of all food, beverage, wine, and cocktail offerings, including ingredients, preparation methods, and pairings.
• Guide guests confidently through menu selections, making tailored recommendations aligned with their preferences.
• Execute refined tableside techniques when required, maintaining precision and poise.
• Stay current on seasonal menus, daily features, and culinary narratives.
• Work in seamless coordination with captains, hosts, sommeliers, bartenders, and culinary teams to ensure synchronized service flow.
• Participate in daily pre‑shift briefings and service walk‑throughs to align on guest insights, VIPs, and service focus points.
• Communicate clearly and professionally with back‑of‑house teams to ensure accurate timing and execution.
• Support peers during peak periods while maintaining accountability for assigned sections.
• Uphold the highest standards of grooming, posture, language, and professional demeanor.
• Ensure compliance with all service rituals, hygiene practices, and brand‑level presentation standards.
• Conduct table maintenance checks to ensure glassware, flatware, linens, and amenities are flawless.
• Follow all POS procedures accurately, ensuring check accuracy and secure payment handling.
• Manage time effectively to support smooth pacing, proper course timing, and guest comfort.
• Adhere to service procedures that support cost control, waste reduction, and product integrity.
• Remain adaptable to real‑time changes in guest flow, seating adjustments, and special requests.
• Support opening and closing duties as assigned to ensure full service readiness and reset.

Skills

Fine dining service

Guest engagement

Wine service

Alcohol service certification

POS systems

Tools

POS systems

Job description

The Hermitage Hotel in Nashville invites applications for a Server at Drusie & Darr. Deliver refined, personalized dining experiences and uphold the hotel’s storied hospitality in a historic landmark dining room.

You will maintain poise, guide guests through menus and pairings, and collaborate closely with captains, sommeliers, and culinary teams to ensure flawless service in a luxury setting.