Fine-Dining Restaurant Manager: Guest Experience Leader

Nami; Orlando (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee dining privileges

Leadership development

Job summary

Nami, located in Lake Nona's Town Center, seeks a dynamic Restaurant Manager to lead daily operations and guest experience at its modern Japanese concept. You will oversee front-of-house service, recruit and mentor hourly staff, and partner with leadership to optimize scheduling and flow.

The ideal candidate brings 2+ years in upscale dining, excels in hospitality, communication, and conflict resolution, and is flexible to work evenings, weekends, and holidays.

Qualifications

• 2+ years of leadership experience in upscale or fine dining environments.
• Strong understanding of hospitality service standards and team leadership.
• Excellent communication, organizational, and conflict resolution skills.
• Ability to stay calm under pressure and lead by example.
• Familiarity with POS systems, scheduling software, and restaurant financials.
• A genuine passion for food, beverage, and the guest experience.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee front-of-house operations, ensuring seamless service execution and adherence to brand standards
• Support recruitment, training, and mentorship of hourly staff to uphold a culture of excellence
• Collaborate with the General Manager and culinary leadership to manage scheduling, labor, and service flow
• Lead pre-shift meetings, service recovery, and team accountability
• Maintain guest satisfaction scores and proactively resolve service issues
• Assist in inventory, ordering, and compliance with health and safety regulations
• Foster relationships with regular guests and local partners to drive loyalty and community engagement

Tools

POS systems

Scheduling software

Job description

Nami, located in Lake Nona's Town Center, seeks a dynamic Restaurant Manager to lead daily operations and guest experience at its modern Japanese concept. You will oversee front-of-house service, recruit and mentor hourly staff, and partner with leadership to optimize scheduling and flow.

The ideal candidate brings 2+ years in upscale dining, excels in hospitality, communication, and conflict resolution, and is flexible to work evenings, weekends, and holidays.