Server

Tavistock Restaurant Collection; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Professional development assistance

Referral program

Retirement plan

Vision insurance

Job summary

Tavistock Restaurant Collection is looking for a Server to provide exceptional hospitality at Nami Lake Nona, located at the Lake Nona Wave Hotel in Orlando, Florida. The Server will engage with guests from greeting to farewell, ensuring memorable dining experiences.

The ideal candidate should have strong communication skills, attention to detail, and previous hospitality experience. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Able to communicate (speak, read, and write) in English.
• Previous hospitality experience is preferred.

Responsibilities

• Deliver genuine hospitality to guests.
• Contribute to the overall teamwork success of the restaurant.
• Communicate effectively with guests and team members.

Skills

Adaptability & Flexibility

Attention to Detail

Communication

Customer Focus

Initiative

Problem Solving

Teamwork

Education

High School

Tools

Point of Sale (POS) system

Job description

NAMI LAKE NONA

Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world’s largest private art collections. Nami’s intimate and exclusive, 10‑seat omakase counter will offer a modern approach to the traditional chef‑curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami’s interpretive take on Japanese ingredients and flavors.

Job Type

Full-time, Part-time

Position Summary

The Server is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.

Essential Functions

• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Determine guests’ needs while making the appropriate recommendations and offerings to enhance the dining experience
• Execute beverage tray service, answer guest questions regarding food and beverage offerings
• Adhere to all alcohol awareness procedures
• Handle guest complaints professionally and alert a manager immediately
• Process payments and handle cash professionally and accurately
• Communicate with managers and hosts regarding table availability and key table updates
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

Position Qualifications

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Benefits

401(k), Dental insurance, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance

Requirements

• Education: High School; able to communicate (speak, read, and write) in English
• Experience: Previous hospitality experience is preferred
• Computer Skills: Experience using a Point of Sale (POS) system
• Certificates & Licenses: N/A
• Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time