Upscale Restaurant Manager | Guest Experience Leader

JoesOnNewbury; Orlando, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Nami, located in Tavistock’s Lake Nona Town Center, is seeking a Restaurant Manager to lead daily front-of-house operations and mentor a high-performing team. You will ensure service excellence, uphold brand standards, and drive guest satisfaction in a vibrant, design-forward setting.

Join a growing portfolio of Tavistock restaurants, with opportunities for leadership development and a competitive compensation package based on performance.

Qualifications

• We are seeking 2+ years of leadership experience in upscale or fine dining environments.
• Strong understanding of hospitality service standards and team leadership.
• Excellent communication, organizational, and conflict resolution skills.
• Ability to stay calm under pressure and lead by example.
• Familiarity with POS systems, scheduling software, and restaurant financials.
• A genuine passion for food, beverage, and the guest experience.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee front-of-house operations, ensuring seamless service execution and adherence to brand standards
• Support recruitment, training, and mentorship of hourly staff to uphold a culture of excellence
• Collaborate with the General Manager and culinary leadership to manage scheduling, labor, and service flow
• Lead pre-shift meetings, service recovery, and team accountability
• Maintain guest satisfaction scores and proactively resolve service issues
• Assist in inventory, ordering, and compliance with health and safety regulations
• Foster relationships with regular guests and local partners to drive loyalty and community engagement

Skills

Leadership

Hospitality standards

Communication

Conflict resolution

POS systems

Scheduling software

Restaurant financials

Guest experience

Flexibility

Job description

Nami, located in Tavistock’s Lake Nona Town Center, is seeking a Restaurant Manager to lead daily front-of-house operations and mentor a high-performing team. You will ensure service excellence, uphold brand standards, and drive guest satisfaction in a vibrant, design-forward setting.

Join a growing portfolio of Tavistock restaurants, with opportunities for leadership development and a competitive compensation package based on performance.